PK’s Treasures – Returns & Refunds Policy
Last updated: 02/01/2026
At PK’s Treasures, we want you to shop with confidence. This policy outlines your rights under the Australian Consumer Law (ACL) and how we handle returns.
Your Rights
Under the ACL, you are entitled to a refund, replacement, or repair if a product:
- Is faulty or defective
- Is not as described
- Is unsafe
- Does not perform as expected
These rights apply regardless of our store policies.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases, including:
- Ordering the wrong item
- No longer needing the product
- Choosing an incorrect size, colour, or style
Please double-check your order before completing your purchase.
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on:
- Opened flea, tick, worming, or parasite treatments
- Opened food, treats, or supplements
- Opened grooming or hygiene products
- Custom or personalised items
Unless the product is faulty or does not meet consumer guarantees.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect:
- Contact us within 7 days of delivery
- Include your order number and photos
- We will assess the issue and arrange a refund, replacement, or store credit as required by law
Return Shipping
- If the return is due to a fault or our error, we cover the return postage
- For other approved returns, return shipping costs are the customer’s responsibility
Contact us: hello@pkstreasures.com.au
